pkjok Privacy Policy – How We Handle Your Personal Data

Our Commitment to Your Privacy

This Privacy Policy ("Policy") applies to all personal data collected and processed by pkjok ("pkjok", "we", "us", "our") in connection with the operation of the pkjok website and platform accessible at pkjok.org. This Policy applies to all registered players, prospective players who browse the platform without registering, and any other individual whose personal data pkjok processes in the course of its operations.

By registering an account or otherwise using the pkjok platform, you acknowledge that you have read and understood this Policy. pkjok may update this Policy from time to time; the current version will always be available on this page. Where any amendment materially affects the way pkjok processes your personal data, we will notify you via your registered contact details before the change takes effect.

1. Categories of Personal Data Collected

pkjok collects only the personal data that is necessary to provide its services, comply with legal obligations and protect the security of the platform and its players. The categories below outline what we collect, the source and the reason.

2. How pkjok Uses Your Personal Data

pkjok uses personal data strictly for the purposes for which it was collected. We do not use personal data for unrelated purposes without obtaining fresh consent. The primary purposes for which we process player data are as follows:

• 2.1Account administration: creating and maintaining your pkjok account, verifying your identity, processing your KYC documents, managing your BDT wallet balance, enabling deposits and withdrawals via bKash, Nagad and Rocket, and handling password resets and security verifications.
• 2.2Service delivery: operating the sportsbook and casino platform, processing bets and game outcomes, applying bonus credits and wagering requirements, running promotions and loyalty programmes, and delivering customer support responses.
• 2.3Legal and compliance obligations: verifying player age (21+), conducting AML checks, fulfilling record-keeping requirements, responding to lawful requests from authorities, and maintaining audit trails for financial transactions processed in BDT.
• 2.4Security and fraud prevention: monitoring login activity for suspicious access patterns, detecting multi-account abuse and collusive betting behaviour, protecting player funds from unauthorised transactions and identifying potential money laundering activity in accordance with applicable AML regulations.
• 2.5Responsible gaming: using gameplay data to monitor betting patterns that may indicate problem gambling behaviour, enabling deposit limits and self-exclusion tools, and proactively contacting players where pkjok's monitoring systems flag potential harm indicators in accordance with responsible gaming best practice.

3. Legal Basis for Processing

pkjok processes personal data only where it has a valid legal basis for doing so. The applicable bases for the processing activities described in this Policy are:

• 3.1Contract performance: the majority of processing activities are necessary to fulfil pkjok's obligations under the player account agreement — including account management, payment processing, bet settlement, and support delivery. Without this processing, pkjok cannot provide its core services to you.
• 3.2Legal obligation: processing for KYC, AML compliance, age verification and regulatory record-keeping is required by applicable law. pkjok has no discretion to omit this processing; it is mandatory for the lawful operation of the platform.
• 3.3Legitimate interests: processing for fraud detection, security monitoring, platform performance analytics and responsible gaming monitoring is carried out on the basis of pkjok's legitimate interest in operating a safe, secure and compliant platform. This processing is balanced against players' privacy interests and does not override them.
• 3.4Consent: where pkjok sends optional marketing communications (e.g. promotional email or SMS notifications), this is done on the basis of explicit consent provided by you at registration or subsequently via your account settings. You may withdraw marketing consent at any time by contacting [email protected].

4. Payment Data and Financial Privacy

All financial transactions on pkjok are processed in BDT via third-party payment service providers including bKash, Nagad, Rocket and Upay. pkjok does not store full payment credentials such as bKash PINs or mobile banking passwords on its own servers. Transaction references, wallet numbers and payment method identifiers are stored securely and used solely for the purposes of verifying deposits, processing withdrawals and fulfilling AML record-keeping obligations.

Payment service providers operate under their own privacy policies and terms of service. pkjok recommends that players review the privacy documentation of bKash, Nagad and Rocket directly to understand how those providers handle personal and financial data. pkjok is not responsible for the data practices of third-party payment processors beyond its own contractual obligations to those processors.

5. Cookies and Tracking Technologies

pkjok uses cookies and similar tracking technologies to operate the platform, maintain session state, detect fraud and analyse platform usage. The categories of cookies used are as follows:

• 5.1Strictly necessary cookies: These are required for the platform to function. They maintain your login session, remember your language preference and process your transactions securely. You cannot opt out of strictly necessary cookies without ceasing to use the platform, as they are essential to its operation.
• 5.2Functional cookies: These remember your preferences (such as display settings and notification choices) to personalise your experience on pkjok. Functional cookies do not track your activity outside of pkjok and are not used for advertising purposes.
• 5.3Analytics cookies: pkjok uses anonymous analytics data to understand how players navigate the platform, which game categories are most popular and where technical errors occur. This data is aggregated and cannot be used to identify individual players. Analytics data helps pkjok improve its services for all Bangladesh players.

6. Who We Share Your Data With

pkjok does not sell, rent or trade personal data to third parties for commercial purposes. Personal data is shared only with the categories of recipients listed below, and only to the extent necessary for the stated purpose:

• 6.1Payment service providers (bKash, Nagad, Rocket, Upay): pkjok shares the minimum transaction data necessary to process deposits and withdrawals. This typically includes your wallet number and transaction amount. Payment providers process this data under their own privacy policies and are contractually bound to keep it secure.
• 6.2Game and software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi and others): game providers may receive anonymised session data necessary to deliver their game content and maintain RNG certification. pkjok does not share individually identifiable personal data with game providers beyond what is strictly necessary for game delivery.
• 6.3Regulatory and law enforcement authorities: pkjok will disclose personal data to regulatory bodies, law enforcement agencies or courts where required by applicable law or a valid legal order. pkjok will comply with all such lawful requests. Where legally permissible, pkjok will endeavour to notify the affected player before disclosing their data.
• 6.4Professional advisers: pkjok may share personal data with its legal advisers, auditors or compliance consultants in connection with the operation and legal defence of the platform. All such advisers are bound by confidentiality obligations no less protective than those in this Policy.

7. How Long We Keep Your Data

pkjok retains personal data for as long as your account remains active and for such additional period as is required by applicable law or legitimate business necessity. For financial and AML compliance purposes, transaction records and identity verification documents are retained for a minimum of five (5) years from the date of the relevant transaction or the closure of your account, whichever is later. This retention period reflects applicable anti-money laundering record-keeping obligations.

Where personal data is no longer required for any legitimate purpose, pkjok will securely delete or anonymise it in accordance with its internal data management procedures. Anonymised or aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and analytical purposes.

8. Your Privacy Rights

pkjok respects your rights over your personal data. The following rights are available to all pkjok players in respect of their personal data held by pkjok. To exercise any of these rights, contact [email protected] with the subject line "Privacy Request". pkjok will acknowledge all privacy requests within 5 business days and will respond substantively within 28 days.

• 8.1Right of access: you may request a copy of the personal data pkjok holds about you at any time. pkjok will provide this in a structured, commonly used format. There is no charge for a first access request within any 12-month period.
• 8.2Right to rectification: if any personal data pkjok holds about you is inaccurate or incomplete, you may request that it be corrected or completed without undue delay. You may also update certain account details (such as your contact number) directly via your account settings.
• 8.3Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (for consent-based processing), or where you object to processing based on legitimate interests and pkjok has no overriding grounds to continue. Note that pkjok cannot erase data it is legally required to retain (e.g. AML transaction records).
• 8.4Right to restriction: you may request that pkjok restricts processing of your personal data in certain circumstances — for example, while a rectification request is being assessed, or pending resolution of an objection to processing. During a restriction, pkjok will continue to store your data but will not actively process it beyond storage.
• 8.5Right to object to marketing: you have an absolute right to object to your personal data being used for direct marketing purposes at any time. You may do so by contacting [email protected] or by using the unsubscribe mechanism included in any marketing message sent by pkjok. Objections to marketing are processed immediately with no cooling-off period.

9. Data Security Measures

pkjok implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the pkjok platform, encrypted storage of sensitive account data at rest, access controls that limit internal staff access to personal data on a strict need-to-know basis, regular security audits and vulnerability assessments, and automated fraud and anomaly detection systems that monitor account activity in real time.

While pkjok takes its security obligations seriously, no online platform can guarantee absolute security. Players are responsible for maintaining the confidentiality of their own account credentials. If you suspect that your pkjok account has been compromised, change your password immediately and contact [email protected] without delay. pkjok will investigate all reported security incidents promptly.

10. Protection of Minors — 21+ Policy

The pkjok platform is strictly intended for adults aged 21 and above. pkjok does not knowingly collect or process personal data relating to individuals under the age of 21. If pkjok becomes aware that it has inadvertently collected personal data from a person under 21, it will immediately delete that data and close the associated account without notice. If you are a parent or guardian and believe your child has registered on pkjok, please contact [email protected] immediately so that we can take prompt action. pkjok employs age verification checks at registration and during KYC review as part of its commitment to keeping its platform free from underage access.

11. Changes to This Privacy Policy

pkjok reserves the right to update this Privacy Policy at any time. Where changes are material — meaning they significantly affect the way pkjok processes your personal data or reduce your rights under this Policy — pkjok will notify registered players via their registered contact details at least 7 days before the change takes effect. Minor clarificatory changes may be made without individual notice; the updated Policy will always carry a revised effective date at the top of this page. Continued use of pkjok following any update constitutes acceptance of the revised Policy.

12. How to Contact pkjok About Privacy

For any questions, requests or complaints relating to this Privacy Policy or pkjok's handling of your personal data, please contact our support team in writing at [email protected] with the subject line "Privacy Request". Please include your registered mobile number and a brief description of your query so that we can respond efficiently. pkjok will acknowledge all privacy-related communications within 5 business days and will provide a substantive response within 28 days of receipt. All privacy correspondence is handled in English.

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